Before Play Begins
Cancel before play begins for a full refund. Booster assignment alone does not count as the start of play. Payment provider fees are not deducted from this refund.
Guarantee
Refund Policy
Full refunds before play and refunds for unfinished work after play begins.
After Play Begins
For rank boosts, completed progress is charged at the division prices agreed for your order. The unfinished part is refunded. For win orders, only delivered wins are charged at the agreed price per win. For placements, only completed placement matches are charged. Any other service must have its delivery units and prices confirmed before play begins.
Pauses, Delays and Replacements
You can pause an order after the current match. If a booster misses an agreed session or stops responding, contact support to arrange a replacement. If delivery falls behind schedule, you can agree a new finish time, pause or cancel the unfinished part. A pause or delay does not remove your right to a refund for unfinished work.
Hero Add-Ons
If an unapproved substitute is used, we refund the affected hero add-on. When you approve a change to your heroes or service, the revised scope and price are agreed before play continues.
Changes to Your Account or Order
If you play Competitive during a Solo boost, or your account becomes inaccessible, play pauses while the remaining scope is reviewed. Any revised price needs your approval. Work not delivered is not charged as completed work. Fully delivered work is not refundable under this cancellation policy.
Request a Refund
Contact support with your order ID, payment email and the part of the order you want to cancel. We confirm the delivered work and refund amount before processing. The time for funds to reach your account depends on the payment provider.
Contact Support